Lowe's Home Improvement

Contacts

Price level:
Inexpensive

Address:
1200 East Cypress Avenue, Redding, CA 96002
Get directions

Website:
lowes.com

Phone number:
+1 530-351-0181

Categories:
Establishment   Home goods store   Hardware store   Furniture store  

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Reviews about Lowe's Home Improvement

• Tyler Faires

  Aug, 17 2018
  ★ ★ ☆ ☆ ☆
  I purchased carpets at Lowe's and after waiting for 2 months I decided to check in on my order. The order was supposed to be delivered and installed within a 3 - 4 week timeline. When I called I was told by Gina that this order would be looked into and we would get a call back. Gina did not call back. After attempting to get ahold of her again she was unavailable both days I tried to call. I called back the employee that helped with my order Larry and he helped me understand the issue and why it was taking so long. But he told me to call at the end of the week to check in about the order. Larry was incredible helpful and apologetic about the whole situation. Once Larry informed me that the carpets had come in I figured it prudent for me to contact management about this and to let them know that I had been neglected as a customer for the past 2 months. As I am not in a huge hurry to have these carpets installed it isn't that big of an issue. But when I pay $2,000 in advance I expect to be at least notified that the install will be pushed out a little while. At lease a phone call. When I finally got to management I was talked through their process. And how the person I was putting the blame on was actually not at fault. Turns out after talking with Jennifer, one of the managers, apparently no one is at fault. Supposedly it is my fault that I didn't realize they would not inform me of the status of my $2,000 purchase. So Jennifer had no apology or sympathy for my situation. Not even an "I am sorry that happened". As a very level headed and customer service focused individual I am very let down by the management that I spoke with. Cheers to Larry for the help and I hope Jennifer comes to terms with the fact that a "sorry that sucks" goes a long way.

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